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Reservations

Reservations:
A nonrefundable booking deposit of 25-30% of the total rental fee is required at time of reservation for rentals of 3-20 days. For rentals over 21 days, a booking deposit of only 25% of the rental fee is required, capped at a maximum of $750. Payment for the booking deposit is to be done via the primary driver’s debit or credit card. Once this booking deposit is received, the reservation will be confirmed. Full payment for the remainder of the rental fee and any additional equipment, or optional insurance added following confirmation is then required upon pickup of the rental vehicle.

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Payments:

Payment for the rental must be made in U.S. Dollars with the primary driver credit card. We accept Visa, MasterCard or American Express. We also accept payment for the remainder of rental in cash, with a debit card or with travelers checks at the time of Van pickup. Renter must also hold a proper Credit Card and this card will be used for the required security deposit (see below for further info). Sorry, we do not accept personal checks. All rentals require a valid credit card to rent from us.

Debit card holders must speak with rental associate BEFORE sending a reservation request.

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Cancellations

All cancellations must be made in writing to Lost Campers Inc., via email is acceptable. ALL booking deposits are nonrefundable; For cancellations made 14 days or more prior to pick up, we will hold your deposit as a credit on file, minus a $45 cancellation fee for up to two years from the cancellation date, this way it can be utilized on a future booking with us. Cancellations made 13 or less prior to pick up, the deposit is forfeit.

Security Deposits

Before delivery of a Lost Campers vehicle to Renter, a security deposit is required. The security deposit is currently $400, which will be taken as an authorization (not a charge) on a major credit card in the primary driver’s name.  For all Redwood Class Van rentals, the security deposit is $800. Please make sure the funds are available on your card. This cannot be done with cash or on a prepaid card. If you only have a debit card please contact us directly for approval. This authorization will be cancelled upon the return of the vehicle if it is deemed undamaged, clean, all equipment is returned and in the same condition as when rented, and the vehicle is returned with a full tank of gas, as per the terms of this Rental Agreement.

If you DO NOT have a credit card in the primary driver’s name, you must speak with a Reservations Agent BEFORE sending a reservation request.  Lost Campers may accept a debit card from other countries, in the primary driver’s name, with a higher security deposit and proof of liability insurance (or if you are taking our Supplemental Liability Insurance). Please contact us for further information and approval for use of a debit card.

Lost Campers USA Terms on Insurance

Our Insurance is very simple and uncomplicated. See our insurance page for further information. Insurance selections can be made at the time of booking or at the time of pick up. Insurance cannot be added to a rental once the contract has commenced and you are on the road.

Driver’s License/Proof of Identification/Minimum Age

All drivers must hold a full and current driver’s license that is valid for the duration of the rental period. At least one driver must have a major credit card in their name. Drivers must be at least 21 years of age and have had a motor vehicle, driver’s license for at least one year. To rent a Redwood Class Van, you must be at least 25 years of age with a full and valid driver’s license and major credit card in your name.

Further proof of identification may be required for foreign drivers. 
If the driver’s license is not in the English language an international driving permit or an accredited English translation is required. Foreign drivers will also need to bring their passport to pick up. 

Additional Drivers

The rental cost includes two drivers. Lost Campers does not charge any additional fees for the second driver. Additional drivers are subject to the same driver’s license requirements as the primary driver. No more than 2 drivers are permitted per contract. Both drivers must be present at the time of pickup to sign the rental contract in person. An additional driver can be added to the rental agreement at a later time than the initial pickup, by coming to a Lost Campers depot in person with their driver’s license (and international driving permit and passport if applicable) to sign paperwork. A driver cannot be added to contract if they do not come in person to a Lost Campers depot.

Vehicle Pick Up and Drop Off

Lost Campers reserves the right to adjust pick up times according to availability. We stagger pick up times to avoid long wait times. If an adjustment is required, we do try to keep the amended time as close to the original request as possible. We ask that you try to be on time for your scheduled pickup. If a delay arises please contact us to assist you with rescheduling. We take our first pick up of the day no earlier than 9 AM and the last pick up of the day no later than 4:30 PM. Any delay past 4:30 PM will be subject to a rescheduling of the van pick up to the following business day. We are closed on all major holidays for pickups. We do offer after-hours returns when we are closed for business.

Lost Campers rental rates are based on a 24 hour period which begins at the time of pick up. Vehicles are available for pick up at the designated time on the first day of the rental. Vehicles must be returned by the agreed time on the drop-off date. A one-hour grace period will be given for the late return of a vehicle. A full-day rental charge will be applied once the vehicle is more than 2 hours late. No refunds will be granted for late pickups or early return of vehicles.

Minimum/Maximum Rental Period

The minimum rental period is 3 days in LOW season, 4-5 days in MID seasons and 5-7 days in HIGH season. Exceptions may apply. The minimum rental period may be longer over busy periods (usually last half of July and early August or around festival dates). We are able to rent our Campers for up to 90 days at a time. For rentals over 60 days, special arrangements for a vehicle exchange at one of our locations must be made at the time of booking. For lengthy rentals please email reservations@lostcampersusa.com for further details and we can provide you with the best possible quote and information prior to booking.

Lost Campers USA Terms on Mileage

Daily rental rates include unlimited mileage. Unlimited mileage is offered for reasonable use on all of our rentals. 

 

Road Restrictions

Driving on unpaved roads (excluding county and state maintained roads), dirt roads, restricted areas and ‘off road’ areas is not allowed. Renter is liable for all damages to vehicle, tires, towing charges and other expenses as a result of a breakdown, collision, or other, associated with operating Lost Campers vehicles in these areas. Lost Campers’ insurance protection will also be null and void.

The following are restricted areas:

  • Anywhere in Mexico and Alaska
  • Anywhere in Canada, unless a specific Canadian coverage card is pre-purchased from Lost Campers at pick up. A Canadian coverage card can be purchased at the Van pickup for a one-time fee of $55. Wanderer Vans are not permitted to travel into Canada. Discounts or free card for lengthy rentals may apply. This card allows the vehicle to be taken into Canada and allows access only to the Canadian States bordering the USA. (i.e., no travel to Yukon, Northwest Territories or further north than Edmonton, Alberta; etc.) Travel to Canada is taken at your own risk. Renter is responsible for towing related charges to the Rental Vehicle and for any and all related problems while traveling in Canada. If a breakdown occurs in Canada renters will liable for all towing charges and/or all costs to return the vehicle to a Lost Campers depot. Renter is liable for all towing costs in the event of an accident.
  • Death Valley. Lost Campers will allow our vehicles into Death Valley. Permission is required from Lost Campers for entry and special terms and conditions apply. Contact for more details.
  • Any unimproved road, trail, track (excluding county and state maintained road)
  • Any off-road areas (dunes, beaches, riverbeds, logging roads, forest trails, dirt trails etc.)
  • Burning Man Festival – Travel to the Burning Man festival in the Nevada desert, located just outside of Gerlach, Nevada, otherwise named ‘The Playa’ OR to this location at any time of year is not permitted in a Lost Campervan, due to the extreme nature of this area, unless prior permission has been granted. Please email for our special festival rates and further information. A $2000 fine will be imposed if a Lost Campervan is taken to this area without Lost Campers permission.

Lost Campers USA Terms on One-Way Rentals

One-way rentals are available between all of our 3 locations, San Francisco, Los Angeles and Salt Lake City. We require a minimum rental period of 3-7 days for a one-way rental depending on availability. One way fees start as low as $50 with a maximum of $325. The drop fee depends on the length of rental and travel dates. Our instant quotes & reservation page will quote current offers for one way drop fees and will show discounted fees for lengthy rentals generally over 40 days long. 

Some Rules

  • Please do not smoke inside Lost Campers vehicles. Step outside to smoke! This means ANY KIND of smoke. There is zero tolerance for smoking in our vans!
  • No pets are allowed (except designated service dogs) in the vehicles. Certain pets may be accepted with prior consent and with an additional pet deposit. Please contact Reservations.
  • Towing of anything by a Lost Campers vehicle is prohibited at all times.
  • All passengers must use vehicle restraint systems (seatbelts) while the vehicle is in motion. No passenger is to travel in the back of the vehicle unless factory seats and seatbelts are installed and used. Sorry guys, gals, and pals, no sitting on the bed while the vehicle is in motion. Lost Campers does not accept any liability for any injuries incurred to passengers traveling in the back of the vehicle and/or while not using seatbelts.

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Lost Campers USA Terms General Conditions

All rentals are subject to the terms and conditions of Lost Campers’ Rental Agreement and its Addendum and any supplemental Rental Agreement. Rates, policies, terms, and conditions are subject to change without notice. Lost Campers USA reserves the right to refuse service to anyone. Lost Campers assumes no responsibility for any detention, delay, loss, damage or injury that Renter might experience, no matter how it is caused or by whom.