From the start Nick and Emma were fantastic to work with. We were taking a once in a lifetime vacation that took us from Los Angeles and Disneyland to Route 1 to Yosemite and then on to San Francisco, and our Lost Campers van (Gilly) helped us make the trip comfortably and safely. Any time we had questions or adjustments before the trip, we got thoughtful, expert communication. Upon arrival, and after a short cab ride from the airport, Emma got us on the road quickly with all that we needed for our trip. After an amazing 10 days, we were (of course) later than expected returning the van, and Nick got us quickly to the airport, knowing that with a traffic jam in the area there would be no way we would make our flight in time without his help. This is the way to run a business.. offer something special, treat people with kindness, and give a good value for the money. Thanks Nick and Emma for your contributions to our trip.