• Reservations: A nonrefundable deposit of 50% of the entire rental fee is required at time of reservation. Once this deposit is received, the reservation will be confirmed. Full payment for the rental fee and any additional equipment or mileage package is then required upon delivery of the vehicle.
• Payments: Payment must be made in U.S. Dollars in cash, travelers checks, cashier's check, MasterCard, Visa, or American Express. Sorry, no personal checks accepted. All taxes are included in the rental charges.
• Cancellations: All cancellations must be made in writing to Lost Campers Inc. Deposits are nonrefundable; although exceptions to this policy may apply.
• Security Deposits: Before delivery of a Lost Campers vehicle to Renter, a security deposit is required. The security deposit is currently $1,000, which will be charged to Renter's credit card. This deposit will be refunded to Renter upon the return of the vehicle if it is deemed undamaged, clean, all equipment is returned and in the same condition as when rented, and the vehicle is returned with a full tank of gas, as per the terms of this Rental Agreement. A credit card is required to rent a Lost Campers vehicle.
• Insurance: Once the Rental Agreement is signed, Renter is responsible for the vehicle and any or all damage or loss Renter or others cause to the vehicle, regardless of fault.
  • Collision Damage Waiver (CDW) and/or Supplemental Liability Insurance (SLI) can be purchased from Lost Campers at $9 per day and $15 per day, respectively.
  • If you are a U.S. or Canadian resident with a valid driver's license from either country and you have automobile insurance that provides full coverage for rental vehicles (including minivans), you must provide Lost Campers with your insurance information prior to renting one of our vehicles. Lost Campers will verify this insurance information prior to delivery of the vehicle to Renter.
• Driver's License/Proof of Identification: All drivers must hold a valid driver's license for the entire rental period, plus have a major credit card. Further proof of identification may be required. An international driver's license is necessary for foreign tourists. Foreign tourists must also present their passport at time of vehicle pick up. Only drivers specified on the contract are allowed to drive Lost Campers vehicles. All specified drivers with their licenses must be present at time of vehicle pick up.
• Minimum Age of Drivers: All drivers must be 21 years of age or older. Proof of age must be ascertained by a valid driver's license.
• Additional Drivers: Lost Campers' vehicles are designed for two-person travel. The rental cost includes one driver. An additional driver may be added to the rental agreement for $5 per day, with a maximum charge of $35 total.
• Vehicle Pick Up and Drop Off: Vehicles are available for pick up at the designated time on the first day of the rental period, and must be returned by 10:00 a.m. on the agreed drop-off date. In certain circumstances, Lost Campers may make exceptions regarding the drop-off time. However, this must be specified and confirmed in advance. A one-hour grace period will be given for the late return of a vehicle, after which there will be a prorated charge of the daily rate for the first hour and second hour the vehicle is dropped off late. A full-day rental charge will be applied once the vehicle is more than 3 hours late. No refunds will be granted for shortened rentals. There are no refunds for late pick up or early return of vehicles. 
• Minimum Rental Period: The minimum rental period is 3 days in LOW and MID SEASONS, and 5 days in HIGH SEASON. Exceptions may apply. The rental period cannot be longer than 30 days, without returning the vehicle to our depot and initiating a new rental contract.
• Mileage: Rates include 100 miles per day. Extra miles will be charged at 25¢ per mile. An unlimited miles package can be pre-purchased for $23 per day. (21 day discounted rentals = 2000 miles)
• Road Restrictions: Driving on unpaved roads, dirt roads, restricted areas and 'off road' areas is not allowed. Renter is liable for all damages to vehicle, tires, towing charges and other expenses as a result of a breakdown, collision, or other, associated with operating Lost Campers vehicles in these areas. Lost Campers' insurance protection will also be null and void. The following are restricted areas:
  • Anywhere in Mexico and Canada
  • Death Valley, unless specific approval has been given by Lost Campers' staff
  • Any unimproved road, trail, track
  • Any off-road areas (dunes, beaches, riverbeds, logging roads, forest trails, dirt trails etc.)
• One-Way Rentals: Unfortunately, there are no way-one rentals at this time. We are working on obtaining more Lost Campers depots around the country to provide this service. Check back with us soon!
• Some Rules:
  • Please do not smoke inside Lost Campers vehicles. Step outside to smoke!
  • No pets are allowed (except designated Service Dogs) in the vehicles.
  • All passengers must use vehicle restraint systems (seatbelts) while vehicle is in motion. No passenger is to travel in the back of the vehicle, unless factory seats and seatbelts are installed and used. Sorry guys and gals, no sitting on bed while vehicle is in motion. Lost Campers does not accept any liability for any injuries incurred to passengers traveling in the back of the vehicle and/or while not using seatbelts.
• Hotel and Airport Transfers: This can be arranged if purchasing Lost Campers' VIP package. (For VIP package, please add an additional $25 to the entire rental price for a one-way shuttle, or $40 for return shuttle. Price is good for transfer of all passengers with same booking.) This must be confirmed and booked prior to arrival. Lost Campers cannot guarantee that a transfer is possible. The Lost Campers depot is located half way between the airport and the city of San Francisco, in a very convenient location. The depot is located directly on a train line less than 10 minutes from the city, and taxis are relatively inexpensive from the airport.
• General Conditions: All rentals are subject to the terms and conditions of Lost Campers' Rental Agreement and its Addendum and any supplemental Rental Agreement. Rates, policies, terms and conditions are subject to change without notice. Lost Campers assumes no responsibility for any detention, delay, loss, damage or injury that Renter might experience, no matter how it is caused or by whom.

The above is a summary of Terms and Conditions that form part of Lost Campers' full Rental Agreement. For detailed conditions, refer to the Lost Campers Rental Agreement and Addendum. The Lost Campers Rental Agreement and its Addendum thereto must be signed on the day you rent your campervan. Renter will receive a copy of the Rental Agreement, along with a copy of its Addendum thereto, upon delivery of the vehicle to Renter.

A full list of Lost Campers Terms and Conditions can be supplied on request.

Email:

reservations@lostcampersusa.com